Terms of service

Welcome to House of Faith. These Terms of Service govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, “we,” “us,” and “our” refer to House of Faith. “You” and “your” refer to any visitor, customer, or person using our website.

By visiting our website, creating an account, or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies displayed on our website.

Please do not use our website or place an order if you do not agree to these Terms.

1. Eligibility

By using our website, you confirm that:

• You have the legal capacity to enter into a binding agreement;
• You are at least the age of majority in your place of residence, or are using the website with the permission and supervision of a parent or legal guardian;
• The information you provide is accurate, complete, and current; and
• You will use our website only for lawful purposes.

2. Online Store Terms

You must not use our products, website, or services for any illegal, fraudulent, abusive, or unauthorised purpose.

You must not attempt to:

• Interfere with the website’s operation or security;
• Introduce viruses, malware, or other harmful code;
• Access another customer’s account;
• Collect or misuse information belonging to other users;
• Copy, reproduce, scrape, or exploit website content without permission;
• Place fraudulent orders or use unauthorised payment information; or
• Violate any applicable law or regulation.

We reserve the right to refuse service, restrict access, cancel an order, or terminate an account where we reasonably suspect fraud, abuse, policy violations, or unlawful activity.

3. Products and Availability

We make reasonable efforts to display our products, colours, materials, measurements, and details accurately.

However:

• Colours may appear differently depending on your device or screen settings;
• Minor variations may occur between products or production batches;
• Product measurements are approximate unless otherwise stated; and
• Product availability may change without notice.

We do not guarantee that every product, colour, size, or style will remain available.

We reserve the right to discontinue, modify, or limit the quantity of any product at any time.

4. Pricing and Currency

Product prices are displayed in the currency selected or shown on the website.

Prices may change without notice. The price charged will normally be the price displayed when your order is submitted, subject to correction of obvious errors.

Unless stated otherwise, product prices may not include:

• Delivery charges;
• Import duties;
• Customs fees;
• Local taxes; or
• Other charges imposed by authorities or third parties.

Any applicable charges will be shown during checkout where available or may be payable separately by the customer.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

After placing an order, you may receive an automated confirmation acknowledging that we received your request. A binding sale is formed only when we accept and process the order.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• The product is unavailable;
• Pricing or product information contains an error;
• Payment cannot be authorised;
• Fraud or unauthorised activity is suspected;
• Delivery restrictions apply;
• The order exceeds available purchase limits; or
• The order violates these Terms or another store policy.

Where we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Billing and Account Information

You agree to provide accurate, current, and complete billing, delivery, contact, and account information.

You are responsible for:

• Keeping your login credentials secure;
• Restricting access to your account and device;
• Reviewing your order details before checkout; and
• Promptly updating information that changes.

Please notify us immediately if you believe your account or payment information has been used without authorisation.

7. Payments

Payments are processed through Shopify or the third-party payment methods shown at checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;
• The information provided is accurate; and
• You authorise the applicable payment provider to charge the total order amount.

We are not responsible for delays or failures caused by your bank, card issuer, payment provider, or other third-party payment service.

8. Shipping and Delivery

Shipping options, estimated delivery times, and applicable charges are displayed at checkout or described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed unless expressly stated.

Delivery may be affected by circumstances outside our reasonable control, including:

• Courier delays;
• Customs processing;
• Severe weather;
• Public holidays;
• Industrial action;
• Incorrect delivery information; or
• International transportation disruption.

Customers are responsible for entering a complete and accurate delivery address. Additional charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Risk and ownership of products will transfer as required by applicable law and the selected delivery arrangement.

9. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Products must meet the eligibility and return-condition requirements described in that policy.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply under the law of your jurisdiction.

10. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined;
• Discount codes have no cash value;
• Discounts cannot be applied after an order is submitted;
• Promotional periods may be changed or withdrawn;
• Certain products may be excluded; and
• One code may be limited to one use per customer or order.

We may reject or cancel a promotion where misuse, duplication, technical error, or fraudulent activity is suspected.

11. Gift Cards

Where gift cards are offered:

• They may be used only through the House of Faith store;
• They cannot normally be exchanged for cash except where required by law;
• The holder is responsible for keeping gift-card details secure; and
• Lost, stolen, or unauthorised gift-card use may not be replaceable.

Any expiry rules or additional conditions will be displayed when the gift card is purchased.

12. Accuracy of Website Information

We aim to keep website information accurate and current, but we do not guarantee that all content will always be complete, error-free, or up to date.

Information may occasionally contain:

• Typographical errors;
• Incorrect prices;
• Product-description errors;
• Availability errors; or
• Delivery or promotional inaccuracies.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

13. Intellectual Property

All content available through the House of Faith website—including branding, logos, product photography, graphics, text, videos, designs, layouts, and other materials—is owned by or licensed to House of Faith and is protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial shopping purposes only.

You must not reproduce, modify, publish, sell, distribute, display, transmit, or commercially exploit our content without prior written permission.

“House of Faith” and associated branding may not be used without authorisation.

14. Customer Reviews and Submitted Content

Where you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You own the content or have permission to submit it;
• It is truthful and based on your genuine experience;
• It does not violate another person’s rights;
• It is not unlawful, threatening, discriminatory, defamatory, obscene, or misleading; and
• It does not contain malicious code, spam, or unauthorised advertising.

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, and display submitted content for operating and promoting our business, subject to applicable privacy law.

We may remove submitted content that violates these Terms or is otherwise inappropriate.

15. Third-Party Services and Links

Our website may use or link to services operated by third parties, including:

• Shopify;
• Payment processors;
• Delivery providers;
• Social-media platforms;
• Analytics providers; and
• Marketing or review applications.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party websites, services, content, availability, security, or practices. Accessing third-party services is at your discretion and risk.

16. Personal Information

Your submission and use of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders, and deliver related services.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available, uninterrupted, or secure;
• All errors will be corrected immediately;
• The website will be free from harmful components; or
• Your use of the website will meet every individual expectation.

This section does not exclude warranties or consumer protections that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, House of Faith and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential loss arising from your use of the website or purchase of products.

This may include loss of profit, revenue, data, opportunity, or anticipated savings.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where doing so would be unlawful, including liability that cannot be excluded under mandatory consumer-protection law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold House of Faith harmless from third-party claims, liabilities, losses, or reasonable expenses arising from:

• Your unlawful use of the website;
• Your breach of these Terms;
• Your violation of another person’s rights; or
• Content you submit through the website.

This provision does not apply where prohibited by applicable consumer law.

20. Force Majeure

We will not be responsible for delays or failure to perform caused by events outside our reasonable control.

Such events may include natural disasters, epidemics, government action, war, civil disturbance, transport disruption, labour disputes, power failures, internet outages, supplier failures, or courier delays.

We will make reasonable efforts to resume performance as soon as practicable.

21. Termination

We may suspend or terminate your access to the website where you materially breach these Terms, engage in fraudulent or abusive conduct, or create a security or legal risk.

Obligations and liabilities arising before termination will continue where appropriate.

Provisions relating to intellectual property, liability, indemnification, governing law, and other terms intended to survive termination will remain effective.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

23. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

24. Entire Agreement

These Terms, together with the policies and notices published on our website, constitute the entire agreement between you and House of Faith concerning your use of the website and purchase of products.

25. Governing Law

These Terms are governed by the laws of [Country/State], without limiting any mandatory consumer rights available to you under the laws of your place of residence.

Any disputes will be handled by the courts or dispute-resolution bodies having lawful jurisdiction.

26. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, operations, legal obligations, or business practices.

The revised Terms will be published on this page with an updated revision date.

Your continued use of the website after an update constitutes acceptance of the revised Terms, where permitted by law.

27. Contact Information

Questions about these Terms of Service should be sent to:

House of Faith
Website: https://www.houseoffaith.co.nz/
Email: azamsafiyyah@gmail.com