Refund policy

At House of Faith, we want you to feel confident and satisfied with every purchase. Please review the policy below before requesting a return or exchange.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must be:

  • Unworn, unwashed, and unused
  • In its original condition
  • Returned with all original tags and packaging
  • Free from makeup, perfume, deodorant, stains, or damage

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Final-sale or clearance items
  • Gift cards
  • Custom-made or personalised products
  • Items returned without their original tags
  • Items showing signs of wear, washing, damage, or alteration
  • Hygiene-sensitive products where the seal or packaging has been opened

How to Request a Return

Before returning an item, please contact us at [your email address] with:

  • Your full name
  • Order number
  • The item you wish to return
  • The reason for the return
  • Photos, where the item is faulty or damaged

Please do not send any item back until your return request has been approved and return instructions have been provided.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as House of Faith cannot be responsible for returned parcels that are lost or damaged in transit.

Original delivery charges are non-refundable unless the return is due to an error on our part.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

Exchanges are subject to stock availability.

To request a different size, colour, or product, please contact us within the 14-day return period. Where a direct exchange is not possible, you may be asked to return the original item and place a new order.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us within 48 hours of delivery if your item is faulty, damaged, or incorrect. Include your order number and clear photographs so we can assess the issue and arrange an appropriate replacement or refund.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it must be handled through the standard returns process.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

House of Faith
Email: azamsafiyyah@gmail.com