Privacy policy
Last updated: [Date]
At House of Faith, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Account login details
- Order and purchase information
- Product reviews, enquiries, and customer-service communications
- Marketing preferences
- Information you voluntarily provide through forms, surveys, or promotions
Payment Information
Payments are processed securely by Shopify Payments or other third-party payment providers available at checkout.
We generally do not directly receive or store your complete debit or credit card details. Payment providers process this information according to their own privacy and security policies.
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser and device information
- Operating system
- Pages viewed and links clicked
- Referring website
- Date and time of visits
- Shopping-cart activity
- Cookie and similar tracking information
2. How We Use Your Information
We may use your personal information to:
- Process, fulfil, and deliver your orders
- Process payments, refunds, returns, and exchanges
- Create and manage your customer account
- Provide customer service and respond to enquiries
- Send order confirmations, delivery updates, and service messages
- Detect and prevent fraud, abuse, or unauthorised transactions
- Improve our website, products, and customer experience
- Personalise content and product recommendations
- Send promotional emails when you have agreed to receive them
- Analyse website performance and customer behaviour
- Meet our accounting, tax, legal, and regulatory obligations
- Enforce our policies and protect our legal rights
3. Email Marketing
When you subscribe to our newsletter or agree to receive marketing communications, we may send you information about:
- New collections
- Product launches
- Special offers
- Promotions
- Restocks
- Brand news and updates
You can unsubscribe at any time by selecting the Unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing messages will not prevent us from sending essential transactional communications concerning your orders or account.
4. How We Share Your Information
We may share personal information with trusted service providers where necessary to operate our business, including:
- Shopify, which hosts and supports our online store
- Payment processors
- Shipping, courier, and fulfilment providers
- Email and marketing service providers
- Website analytics and advertising providers
- Customer-support and fraud-prevention providers
- Professional advisers such as accountants, insurers, or legal advisers
These parties may only receive the information reasonably required to provide their services.
We may also disclose information when required by law, to respond to lawful requests, protect our rights, investigate suspected fraud, or protect the safety of customers and others.
If House of Faith is involved in a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction.
We do not sell your personal information for money.
5. Shopify
Our online store is hosted by Shopify. Shopify processes certain personal information to provide the ecommerce platform, checkout, payment, security, and related services used by our store.
Your information may be processed by Shopify and its service providers in countries other than your own.
You can review Shopify’s privacy information to learn more about how Shopify processes personal information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember your shopping cart and preferences
- Understand how visitors use the website
- Measure website and marketing performance
- Improve website functionality
- Deliver relevant advertising where permitted
Some cookies are necessary for the website to operate, while analytics and advertising cookies may depend on your consent or regional privacy settings.
You can manage cookies through your browser or through any cookie-consent controls available on our website. Disabling certain cookies may affect some website features.
7. International Data Transfers
Some of our service providers may process or store information outside the country where you live.
Where required, we and our service providers use appropriate safeguards to protect personal information transferred internationally.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Meet legal and regulatory requirements
Retention periods may vary depending on the type of information and the reason it was collected.
9. Data Security
We use reasonable administrative, organisational, and technical safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us if they suspect unauthorised account activity.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent
- Unsubscribe from marketing communications
- Request a copy of information you provided
- Submit a complaint to the relevant privacy authority
Some rights may be subject to legal limitations or record-keeping requirements.
To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Children’s Privacy
Our website is not directed towards children, and we do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, remove the information.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, legal requirements, or technology.
The updated policy will be published on this page with a revised Last updated date.
14. Contact Us
For questions about this Privacy Policy, your personal information, or a privacy request, contact us at:
House of Faith
Email: azamsafiyyah@gmail.com
